Cancellation and Refund Guidelines

Understanding Our Cancellation and Refund Process

At lumenfantasy, we strive to provide a smooth and enjoyable experience for all our users. This Cancellation and Refund Policy outlines the procedures and guidelines to ensure you have clear and transparent options regarding cancellations and refunds.

How to Cancel

You can cancel your account or subscription at any time. To start the cancellation process, please reach out to our support team through the contact methods available on our website or app. While we aim to process cancellations promptly, some services may remain accessible until the end of your current billing cycle or subscription term.

Refund Policy

Refunds may be available under certain circumstances, as outlined below:

• Subscription Refunds: If you cancel your subscription, you may be eligible for a partial refund based on the unused portion of your subscription period. Refunds are generally processed within a reasonable time after receiving your cancellation request.
• In-App Purchases: Refunds for in-app purchases are subject to review and approval. If you encounter any issues with a purchase or believe you qualify for a refund, please provide our support team with detailed information about the transaction to assist with the process.
• Technical Issues: If you experience technical problems that prevent you from accessing our services, please report the issue to our support team. After investigating, we may offer a refund or alternative solution if deemed appropriate.

Please note that some fees or charges may be non-refundable. We reserve the right to decline refund requests that do not comply with our policy or in cases where our services have been misused.

How to Request a Refund

To request a refund, please contact our support team and include the following information:

• Your account details or order number.
• A clear explanation of the reason for your refund request.
• Any relevant documentation or screenshots that could assist in processing your request.

Our support team will review your request and respond within a reasonable timeframe. We appreciate your patience and understanding as we work to address your concerns and ensure your satisfaction.

By using our services, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy. We reserve the right to modify this policy at any time, with updates posted on this page. We encourage you to check back regularly for any changes that may affect your rights and responsibilities as a user.